Effective Date: 2025 April
Welcome to Healing AI (also known as Serenity AI) — a safe, compassionate, and secure space dedicated to helping individuals navigate through trauma, PTSD, hardship, and lifestyle diseases. Your privacy is of utmost importance to us. This Privacy Policy explains how we collect, use, protect, and disclose information when you use our application.
By using Healing AI / Serenity AI, you agree to the practices outlined in this Privacy Policy. Please read it carefully.
1. Information We Collect
1.1 Personal Information
We collect the following personally identifiable information:
- Email address: This is required solely for user authentication and account management.
We do NOT collect:
- Your name, address, phone number, or financial details.
- Sensitive personal data unless you voluntarily share it during interactions with the app.
1.2 Non-Personal Information
We may collect anonymized data for improving app performance:
- Device type and OS version
- App usage statistics (e.g., time spent, session frequency)
- Crash reports (anonymized)
2. How We Use Your Information
2.1 Authentication
Your email is used exclusively to:
- Verify your identity
- Enable secure logins
- Help recover your account if needed
2.2 Conversations and Counseling Interactions
All conversations within Healing AI are:
- Fully private
- Not monitored, not analyzed, and not shared with third parties
- Not used for training AI, marketing, research, or billing purposes
2.3 App Performance and Security
We may analyze anonymized usage data to:
- Enhance user experience
- Identify bugs or crashes
- Ensure the app is functioning as intended
3. Data Sharing and Disclosure
We do not share your personal information or app interactions with:
- Advertisers
- Marketing platforms
- Data brokers
- Third-party developers
- Government agencies (unless legally required under valid court order)
3.1 No Third-Party Access
We maintain a strict no third-party sharing policy. We do not use third-party analytics tools that access user-specific data.
4. Data Storage and Security
We implement rigorous industry-standard security measures to protect your data:
- Encrypted connections (HTTPS)
- Secure server storage
- Access controls to limit who can access backend systems
- Regular audits and code reviews
4.1 Data Retention
We retain your email address only while your account is active. You may request deletion at any time.
Conversations and data related to counseling sessions are:
- Stored locally on your device or encrypted on secure servers
- Automatically deleted upon account deletion or inactivity after a period defined in our Terms of Use
5. Your Rights
Depending on your location, you may have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data
- Withdraw consent
- Lodge a complaint with a supervisory authority
To exercise these rights, please contact us at: [Insert contact email here]
6. Children’s Privacy
Healing AI / Serenity AI is not intended for children under the age of 13 (or under 16 in certain jurisdictions). We do not knowingly collect data from children. If we become aware of such a case, we will delete the information immediately.
7. Cookies and Tracking Technologies
We do not use cookies or trackers that monitor behavior outside of the app. We do not serve advertisements or use tracking pixels.
8. Third-Party Services
Healing AI may use secure cloud providers for authentication and data storage. These providers do not have access to your conversation data or personal insights.
We ensure all service providers comply with strict confidentiality agreements and data protection laws, including GDPR and CCPA.
9. Legal Compliance
We comply with applicable data protection regulations including:
- General Data Protection Regulation (GDPR)
- California Consumer Privacy Act (CCPA)
- Children’s Online Privacy Protection Act (COPPA)
- Google Play User Data Policy
We will disclose information only if required to do so by law or subpoena.
10. Data Deletion and Account Termination
You may delete your account and all associated data at any time by:
- Navigating to the “Delete Account” section in the app
- Contacting our support team at [Insert contact email]
Upon deletion:
- Your email is removed from our system
- All conversation logs and private data are purged permanently
11. International Data Transfers
If you are accessing the app from outside our server’s hosting country, be aware that your information may be transferred, stored, and processed in that location. By using our services, you consent to this transfer.
12. Changes to This Privacy Policy
We may occasionally update this Privacy Policy to reflect changes in technology, legal requirements, or app functionality. When changes are made:
- We will notify you within the app
- The updated version will be posted on our website and in the app settings
We encourage you to review this Privacy Policy periodically.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, you may contact us at:
Email: [Insert your contact email]
Website: [Insert your WordPress blog link]
App Name: Healing AI / Serenity AI
Your trust means everything to us. Healing AI is built on empathy, privacy, and integrity. We are committed to providing a safe and secure digital space for your healing journey.
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